Bhutila Karpoche MPP/Députée/གྲོས་ཚོགས་འཐུས་མི། Parkdale—High Park

Government of Ontario

Services and Assistance

Our office is here to help! Contact us for assistance with any provincial matter and see the links below for more information on navigating provincial services and programs.

At the beginning of the application process, you will receive information about the Ontario Disability Support Program/Ontario Works. You will also be told which information and documents may be needed to complete the application process. You will need:

  • Health Card Number
  • Proof of Identity and Date of Birth
  • Employment History/Information
  • Income and Asset Statements
  • Shelter Costs
  • Status in Canada and Dependent Information

The application process is completed in person at your local ODSP/Ontario Works office. You will be required to complete and sign all necessary forms, including the application for assistance, and a participation agreement outlining the specific employment activities you may participate in. You will also need to provide any required information and documents.

A resident of Ontario must have a health card to show that he or she is entitled to health care services paid for by OHIP. The Ministry of Health and Long-Term Care pays for a wide range of services, however, it does not pay for services that are not medically necessary, such as cosmetic surgery.

Eligibility for OHIP

Ontario residents are eligible for provincially funded health coverage (OHIP). Generally, to be eligible for Ontario health coverage you must be:

  • A Canadian citizen, permanent resident or among one of the newcomer to Canada groups who are eligible for OHIP as set out in Ontario’s Health Insurance Act ; and
  • Physically present in Ontario for 153 days in any 12-month period; and
  • Physically present in Ontario for at least 153 days of the first 183 days immediately after establishing residency in the province; and
  • Make your primary place of residence in Ontario.

OHIP coverage normally becomes effective three months after the date you establish residency in Ontario. The ministry strongly encourages new and returning residents to purchase private health insurance in case you become ill during the OHIP waiting period.

Finding a Family Doctor – Health Care Connect

Health Care Connect helps Ontarians who are without a family health care provider (family doctor or nurse practitioner) to find one. People without a family health care provider are referred to a family doctor or a nurse practitioner who is accepting new patients in their community. To find out more information about Health Care Connect, click here.

Finding Long-term Care

Arranging care for yourself or a family member will involve a number of steps. This section of the website describes the process for arranging care, and the role you can play in the process. See the Arranging Care page for more details.

Your local Local Health Integration Network can help. LHIN are provincially-funded agencies that provide Long-Term Care information and referral services in your area. The information is provided free of charge. To locate the LHIN nearest you, use our LHIN locator.

To find a suitable long-term care home, this search engine will help you. If you require any assistance with finding a long-term care space, please contact my office.

Your first point of contact for help with applying for OSAP is the Financial Aid Office of the school you are applying to. Out-of-province students can get help by calling 1-877-OSAP411 (1-877-672-7411) during business hours.

Find out more about how OSAP can help you pay for your education.

Click here and here for more information.

Find your closest Service Ontario location here.

General Inquiry: 416-466-5758
Driver & Vehicle Inquiry: 1-800-387-3445

Hours of Operation:
Monday – Wednesday, Friday 8:00 a.m. – 5:00 p.m.,
Thursday 8:00 a.m. – 8:00 p.m.,
Sat 8:00 a.m. – 1:00 p.m.

Births are recorded by the province through the Office of the Registrar General, a department of the Ministry of Government Services. For applications and further information, please click on the links below.

If you need assistance, or require expedited service, contact my community office for help.

*If the birth happened outside Ontario and within Canada, please contact the Vital Statistics Office in the province or territory where the birth took place.

How much does a birth certificate cost?

  • First birth certificate (short form —2.5″ x 3.75″) $25
  • Replacement birth certificate (short form) $35
  • First certified copy of birth (long form — 8.5″ x 14″) $35
  • Replacement certified copy of birth (long form) $45

If you or someone you know will soon be celebrating a special birthday or anniversary, or commemorating a special event, you can request special greetings by sending an e-mail to our office.

NOTE: The recipient or requestor must live in the riding, and scroll requests will only be processed if the recipient is a resident of Ontario.

Here is the criteria:

Your Member of Provincial Parliament will send a congratulatory letter on:

  • Any birthday or wedding anniversary; or
  • Any celebratory occasion.

Requests for the MPP's greetings must be submitted as early as possible.

The Premier of Ontario will send a congratulatory letter on:

  • a 40th wedding anniversary and all subsequent anniversaries; or
  • an 80th birthday and all subsequent birthdays.

Requests for the Premier’s greetings must be submitted at least two (2) months in advance.  Please note that congratulatory letters will not be issued more than once every five (5) years.


Our office is happy to act as a Commissioner of Oaths on many provincial government documents (ex. Ontario name change forms). Please note that our staff are not notary publics, and therefore cannot notarize documents. For information about the difference between a notary public and a commissioner of oaths, and for information on how to find a notary public or a commissioner of oaths, please see here.

Please note: our office does not commission legal documents or affidavits, wills, or vaccination exemption forms

Asserting Your Tenant Rights to Stay Safe While Staying Home


Dear Neighbours,

You deserve to feel safe in your home. I wish that Ontario’s Premier agreed and would put stronger protections in place for tenants during this difficult time.

My colleague, MPP Suze Morrison, made this guide to support tenants working to postpone non-essential cosmetic renovations during the pandemic. You deserve stronger laws and better protections and my colleagues in the NDP team and I will continue to fight for that at Queen’s Park. 

There are steps you can take to make your landlord take your health and safety seriously. This guide includes information to help you understand how you can use existing laws to their fullest extent to stay safe and healthy as you follow public health guidelines. I have worked with tenant advocates to develop this guide. For legal advice, you can contact our local legal aid clinics, Parkdale Community Legal Services and West Toronto Community Legal Services.

My office is here to support you as this pandemic evolves. You can join my community newsletter to learn about local developments as the pandemic situation changes at and you can check out my page on resources to support your tenant rights here. You can always reach out to my office for support by phoning 416-763-5630 or emailing [email protected].



Bhutila Karpoche,

MPP, Parkdale—High Park


What’s In This Guide

  • Step 1 — Communicate Your Request In Good Faith
  • Step 2 — Invoke the Ontario Human Rights Code
  • Step 3 — Reach Out to My Office
  • Step 4 — Reach Out To Your Neighbours Because Tenants Are Stronger When They Organize Together
  • Other Public Health Concerns


Step 1 — Communicate Your Request In Good Faith

Contact your landlord to make them aware of your concerns. Retain a record of your correspondence with your landlord and your attempts to communicate with them. This step is optional, as we understand many tenants are afraid of raising problems with their landlord. Remember that tenants are stronger together. Regardless of the issue, we encourage tenants who can to organize tenants’ associations. We discuss how to do this later on this document.

General Tips for Corresponding with your landlord:

  • Get everything you can in writing
  • Ensure every communication with your landlord is dated
  • Track and record your conversations with your landlord. Having everything documented and in order will help you if you ever have to go to the Landlord & Tenant Board.

Here is a template of what your letter could look like:


To: Landlord Name

From: Tenant Name

Address: Your Address



On [date] I received a letter from you stating the construction would begin on [date].

As you know, we are facing stay at home orders during an unprecedented global pandemic. I am doing everything in my capacity to stay healthy so that I can continue to pay the rent I owe you on time.

I am worried that this construction is non-essential during this time and would like to ask that you postpone this work in my unit until the pandemic is over. 

Please let me know how you can plan to modify the project timeline to help me follow public health guidelines and stay safe.





Step 2 — Invoke the Ontario Human Rights Code

People who are immuno-compromised or have other factors that make them feel they could benefit from invoking Ontario disability laws can invoke the Ontario Human Rights Code. You can find out if the Human Rights Code applies to your situation by using this resource they provide. You do not have to explain why you are invoking the Ontario Human Rights Code — your landlord is not your doctor and does not have a right to demand that information. The template letter you can send your landlord invoking the human rights code would look like this.

To: Landlord Name

From: Tenant Name

Address: Your Address



On [date] I received a letter from you stating the construction would begin on [date].

As you know, we are facing stay at home orders during an unprecedented global pandemic. I am doing everything in my capacity to stay healthy so that I can continue to pay the rent I owe you on time.

I am worried that this construction is non-essential during this time and would like to ask that you postpone this work in my unit until the pandemic is over. I would like to raise that I have the right to reasonable accommodation of my health needs under the Ontario Human Rights Code, and I would ask that you take this into consideration.

Please let me know how you can modify the project timeline to meet my right for reasonable accommodation.





Step 3 — Reach Out to My Office

If you have invoked the Ontario Human Rights Code and your landlord is still refusing to modify project timelines for non-essential repair, my office can look at your particular case and circumstance and advocate for you to your landlord. 

You may have grounds to file a T2 — An Application About Tenant Rights at the Landlord & Tenant Board. Sections 20-23 of the Residential Tenancies Act, 2006 require that landlords comply with safety standards, honour tenants’ right to reasonable enjoyment of their unit, and guarantee tenants’ right to be free from harassment from their landlord. If problems with your landlord persist, and you decide to pursue a case at the Landlord Tenant Board, please consider contacting legal aid or a lawyer. 

Email: [email protected]

Phone: 416-763-5630 


Step 4 — Reach Out To Your Neighbours Because Tenants Are Stronger When They Organize Together

Here are some resources to help you organize a tenants’ association.


You can get in touch with the Federation of Metro Tenant Associations’ Tenant Organizer by emailing [email protected] 


Organizing a Tenants' Association


Other Public Health Concerns

If you see people entering common areas not wearing masks, call or email the City of Toronto to request enforcement by phoning 311 or emailing [email protected].

If you live in a building with 10 or more units, and construction activities or other work in the building is impacting the services and safety of residents (for example: pests, plumbing problems, and extended periods of vital service disruption), contact RentSafeTO.